When volunteering abroad, there’s always a chance of something unexpected to happen. If you ever find yourself in a situation you’re not happy with – we’ve got your back! Don’t worry, this normally doesn’t happen. Our mission is to provide volunteers with all the information they need to be prepared for their stay and have realistic expectations about the situation on-site. However, if you’re in a situation you’re not happy with or have a problem, this is what you should do:
1. Get in touch with your contact person
As a first step, you should always send a direct message to the contact person of the program or talk with them directly, if you're already on-site. They will be happy to help you with your problem and they’re the best to answer questions that are directly related to the program. To write a message beforehand, simply go to the program’s page on Volunteer World and click on the “Message project” button.
2. Contact our community management team
If for any reason your contact person is not able to help you or you can’t reach them, our community management team is here for you. We are happy to walk through your problem with you, find a solution you’re happy with and help you with further steps and finding the right person to contact. Just write us a message via email@example.com.
3. That didn’t help? Find a new program
If after taking the first two steps you are still unhappy, you might come to a point where you feel like you don’t want to stay and keep working at your program site. This can also happen in advance: You’ve just or not yet arrived at the program site, but you don’t want to work there anymore?
Don’t worry. Get in touch with our community management team and we will help you to find a program that’s a better fit for you. You also don’t need to be worried about the deposit you have already paid - Our Flex Option covers it!
We always got your back
If in the worst case you need to go home, we are always here to help. When you think about going home, just contact us via firstname.lastname@example.org and we will walk through your problem with you and help you with further steps. Our working hours are: Monday - Friday, 9 a.m. to 5 p.m. (CET). We can't promise but will do our best to also answer out of opening hours if it's an emergency, but it's best if you try to reach us during these hours.
You’ve paid the deposit but the organisation cancels? That’s no problem. If you are not able to go on your volunteering experience due to a cancellation of the organisation - our Refund Guarantee has your back!