Refund Guarantee

What happens if the volunteer program is cancelled by the social project?

Unfortunately, there’s always a chance that the social project has to cancel a volunteer program prior to its start. In this unfortunate event, Volunteer World offers a refund guarantee to provide double security.

  1. If you have already paid the deposit, you can either use the amount to cover the deposit for a different volunteer program (see Flex Option) or you will get a full refund.
  2. If you have already made the final payment to the social project, it will be fully refunded as well. Please note that this excludes any third party costs, e.g. bank transfer fees.

More advantages on Volunteer World

To make sure that everything goes as smoothly as possible we offer additional services:

  1. Our Resolution Support helps you if you are in a situation you’re not happy with or have any problems.
  2. If you change your mind about the program you paid the deposit for and want to go to a different program instead, our Flex Option lets you use your paid deposit for the new program.
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